HB 3156
Requires each public utility to include with each utility bill the phone numbers for the Public Utility Commission's consumer services and website address for the commission's online consumer complaint form.
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Sign in to take actionPublic sentiment
Support
100%
Oppose
0%
- Introduced
- Passed House
- Passed Senate
- To Governor
- Became Law
Bill overview
This bill requires Oregon public utilities to include the Public Utility Commission’s (PUC) consumer services phone number and website address on each utility bill. The PUC is also directed to conduct a study of utilities and submit a report with recommendations to the Legislative Assembly’s energy committees by September 15, 2026. The bill expires on January 2, 2027.
Key provisions
- Public utilities must include PUC contact information on utility bills.
- The Public Utility Commission must study utilities.
- The PUC must submit a report to the Legislative Assembly’s energy committees.
- The report deadline is September 15, 2026.
- The bill expires on January 2, 2027.
Who is affected
- Public Utilities
- Oregon Consumers
- Public Utility Commission
- Legislative Assembly
Notable changes
- The PUC is mandated to conduct a study and submit a report.
- Requires utilities to provide direct contact information for consumer assistance.
Sponsors
Official sponsors from legislative records.
Primary sponsor
Cosponsors
E. Werner Reschke
Arguments in favor
Reasons to support this legislation.
Supporters of the measure express concerns about long wait times and lack of accountability in public utility services, particularly with Pacific Power. They advocate for improved transparency and consumer awareness, citing the need for clear information on filing complaints with the Public Utility Commission to address service quality issues. The Oregon Citizens' Utility Board emphasizes the importance of accessible and reliable complaint processes, while also highlighting the need for utilities to comply with safety and reliability requirements. Ultimately, supporters aim to strengthen consumer protections by increasing awareness of existing complaint procedures, aiming to create a more responsive and accountable public utility system.
Source: Testimony Summaries
Arguments opposed
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