Consumer review platforms.
Vote required
Majority
Fiscal committee
No
Appropriation
No
Current location
Judiciary
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Progress
Where this bill stands in the legislative process.
- Introduced
- Passed Senate
- Passed Assembly
- To Governor
- Became Law
Overview
This bill establishes regulations regarding consumer review platforms operating in California. It prohibits businesses from offering platforms that don't allow businesses to opt out of being reviewed by consumers. The bill defines key terms like ‘consumer review platform’ and ‘consumer testimonial’ to ensure clarity and protect consumer rights. It aims to ensure businesses have control over how they are represented in consumer reviews.
Key provisions
- Defines ‘consumer review platform’ as an online platform for displaying consumer reviews of businesses.
- Defines ‘consumer testimonial’ as advertising messages reflecting consumer experiences.
- Requires businesses offering review platforms in California to allow businesses to opt out of being reviewed.
- Establishes a ‘covered business’ as any business using such a platform.
- Specifies that a ‘consumer review’ includes a consumer rating without accompanying text.
- Adds Chapter 22.9 to the Business and Professions Code relating to consumer review platforms.
- Expresses the Legislature's intent to enact legislation related to consumer protection.
- Clarifies that the platform must be dedicated to receiving and displaying consumer evaluations.
Who is affected
- Businesses operating in California
- Consumers in California
- Online platforms used for consumer reviews
Bill text
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Sponsors
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1 on record
Primary sponsor
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