Utilities: service outages and updates: alerts.
Vote required
Majority
Fiscal committee
No
Appropriation
No
Current location
Chaptered
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Progress
Where this bill stands in the legislative process.
- Introduced
- Passed Assembly
- Passed Senate
- To Governor
- Became Law
Overview
This bill requires California’s electrical, gas, and water corporations, as well as local publicly owned electric utilities, to automatically enroll customers in alerts for service outages and updates. Customers will have the option to opt-out, and utilities must provide annual information on how to update contact methods through their website or telephone. Local publicly owned electric utilities have a timeline to develop systems for automatic enrollment and update existing systems.
Key provisions
- Utilities must automatically enroll customers in alerts for service outages and updates by March 1, 2026.
- Customers must be given the option to opt-out of these alerts.
- Utilities must annually provide information on updating contact methods on customer bills.
- Utilities must allow customers to update contact information online or by phone.
- Local publicly owned electric utilities have deadlines to develop and implement systems for automatic enrollment.
- Local publicly owned electric utilities have until March 1, 2028, to develop procedures for maximizing automatic enrollment.
- Local publicly owned electric utilities have until March 1, 2030, to update their systems for automatic enrollment, or during a planned system upgrade.
- The bill defines ‘utility’ to include various types of public utilities.
Who is affected
- Electrical Corporations
Bill text
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Sponsors
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1 on record
Primary sponsor
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