Water supply: systems and utilities; water shutoff protection act; enact. Creates new act. TIE BAR WITH: SB 0248'25, SB 0250'25
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Progress
Where this bill stands in the legislative process.
- Introduced
- Passed Senate
- Passed House
- To Governor
- Became Law
Overview
The Water Shutoff Protection Act aims to safeguard residents from unexpected water service interruptions. It establishes guidelines for water providers to follow when considering shutoffs, requiring multiple attempts to notify customers of potential disruptions and offering protections for vulnerable populations like critical care patients and low-income households. The bill also mandates clear communication about reasons for shutoffs and available payment options, including water affordability programs.
Key provisions
- Requires providers to notify customers multiple times before a potential shutoff.
- Defines ‘critical care customer’ and provides specific protections for those requiring uninterrupted water service.
- Establishes eligibility criteria for ‘eligible customer’ based on income and participation in certain assistance programs.
- Mandates clear communication regarding the reason for a shutoff and available payment plans.
- Requires providers to offer a 120-day grace period before shutting off service for customers on a payment plan.
- Creates a triage process for eligible customers who fail to comply with water affordability program requirements.
- Prohibits shutoffs for specific circumstances, such as disputes over billing or for multi-unit dwellings where one unit is not submetered.
- Requires providers to provide equal language access to residents with limited English proficiency.
Who is affected
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