An Act relative to vehicle warranty fulfillment
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Progress
Where this bill stands in the legislative process.
- Introduced
- Passed House
- Passed Senate
- To Governor
- Became Law
Overview
This bill aims to improve the process for consumers to have their vehicle warranty claims fulfilled. It requires dealerships to provide consumers with a written explanation of why a warranty claim was denied and to offer a reasonable opportunity to resolve the issue. The bill also establishes a process for consumers to file complaints with the state if they are unable to resolve their warranty issues through the dealership. Ultimately, the goal is to ensure that vehicle warranty repairs are handled fairly and efficiently.
Key provisions
- Dealerships must provide written explanations for denied warranty claims.
- Dealerships must offer consumers a reasonable opportunity to resolve warranty disputes.
- Establishes a process for consumers to file complaints with the state.
- Addresses warranty fulfillment for motor vehicles after certain sales.
- Requires dealerships to maintain records of warranty claims and resolutions.
Who is affected
- Consumers
- Vehicle Dealerships
- Motor Vehicle Manufacturers
- Massachusetts Residents
Notable changes
- Creates a formal process for challenging denied warranty claims.
- Mandates dealerships to actively work with consumers to resolve issues.
Bill text
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Sponsors
Official sponsors from legislative records.
2 on record
Primary sponsor
Cosponsor
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