HR 5992
Stuck On Hold Act
Jurisdiction
US Congress
Session
119th Congress (2025-2026)
Last updated at
Jun 14, 2026, 3:46 AM
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Sign in to take action- Introduced
- Passed House
- Passed Senate
- To President
- Became Law
Bill overview
The Stuck On Hold Act aims to improve the Veteran Affairs Department’s (VA) customer service by requiring the implementation of automated systems. These systems will inform callers about wait times and offer callbacks if wait times exceed 10 minutes. The VA is also directed to issue guidance to reduce the average wait time for callers to a maximum of 10 minutes. This legislation focuses on reducing frustration and improving access to VA services for veterans.
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