HR 7704
VA Call Center Multi-Factor Authentication Act
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Sign in to take action- Introduced
- Passed House
- Passed Senate
- To President
- Became Law
Bill overview
This bill requires the Department of Veterans Affairs (VA) to use multi-factor authentication when call center employees verify the identity of veterans and beneficiaries taking specific actions that could cause significant harm. These ‘high-impact’ actions include things like changes to account access or fund transfers. The goal is to prevent fraud and ensure that only authorized individuals are making changes to veteran benefits and accounts. This legislation strengthens security measures within the VA’s call centers.
Key provisions
- Requires VA call centers to implement multi-factor authentication.
- Applies to verifying the identity of veterans and beneficiaries.
- Specifically targets ‘high-impact’ actions that could lead to harm.
- Defines ‘high-impact’ actions as those where impersonation could cause durable harm.
- Addresses Section 5722(b)(3) of title 38, United States Code.
Who is affected
- Department of Veterans Affairs (VA)
- Veterans
- Beneficiaries of VA programs
- VA Call Center Employees
Notable changes
- Introduces a requirement for multi-factor authentication for identity verification.
- Defines ‘high-impact’ actions triggering the authentication requirement.
Sponsors
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Primary sponsor
Cosponsors
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119th CONGRESS — 2d Session
H. R. 7704
IN THE HOUSE OF REPRESENTATIVES
A BILL
To amend title 38, United States Code, to require call centers of the Department of Veterans Affairs to use multi-factor identification to verify the identity of callers in connection with high-impact veteran or beneficiary actions, and for other purposes.
This Act may be cited as the VA Call Center Multi-Factor Authentication Act
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Section 5722(b)(3) of title 38, United States Code, is amended by adding at the end the following: Such controls shall include the use of multi-factor authentication by Department call centers in connection with high-impact veteran or beneficiary actions to verify the identity of the caller and confirm that the participation of the caller in connection with the action is in fact appropriate. As used in the preceding sentence, an action is high-impact if an impersonator could cause real, durable harm to the veteran or beneficiary, such as by diverting funds, manipulating access to accounts, or disclosing sensitive information.
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