HR 637
911 saves act
911 Saves Act
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Bill overview
This bill, the Supporting Accurate Views of Emergency Services Act of 2025, directs the Office of Management and Budget to reclassify public safety telecommunicators as a ‘protective service occupation’ within the Standard Occupational Classification system. The bill highlights the critical and often overlooked role these professionals play in emergency response, including handling distressed callers, providing guidance during active threats, and supporting first responders. It aims to more accurately reflect the nature of their work and align the classification system with other related systems.
Key provisions
- Directs the Office of Management and Budget to categorize public safety telecommunicators as protective service occupations.
- Sets a 30-day deadline for the OMB to make this classification change.
- Recognizes the critical role of public safety telecommunicators in emergency response.
- Acknowledges the emotional and physical demands of the job.
- References the use of Critical Incident Stress Debriefing (CISD) teams.
- States that the Standard Occupational Classification system is used for statistical purposes.
- Notes that occupations are classified based on work performed and required skills.
- Indicates that this change would correct an inaccurate representation in the classification system.
Who is affected
- Public Safety Telecommunicators
- The Office of Management and Budget
- Federal Statistical Agencies
- First Responders (Police Officers, Firefighters, EMTs)
- Individuals experiencing emergencies
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119th CONGRESS — 1st Session
H. R. 637
IN THE HOUSE OF REPRESENTATIVES
A BILL
To require the Director of the Office of Management and Budget to review and make certain revisions to the Standard Occupational Classification System, and for other purposes.
This Act may be cited as the Supporting Accurate Views of Emergency Services Act of 2025 911 SAVES Act
or the
.
Congress finds the following:
The work Public Safety Telecommunicators perform goes far beyond merely relaying information between the public and first responders.
When responding to reports of missing, abducted, and sexually exploited children, the information obtained and actions taken by Public Safety Telecommunicators form the foundation for an effective response.
When a hostage taker or suicidal person calls 9–1–1, the first contact is with the Public Safety Telecommunicator whose negotiation skills can prevent the situation from getting worse.
During active shooter incidents, Public Safety Telecommunicators coach callers through first aid and give advice to prevent further harm, all while collecting vital information to provide situational awareness for responding officers.
And when police officers, firefighters, and Emergency Medical Technicians are being shot at, their calls for help go to Public Safety Telecommunicators.
They are often communicating with people in great distress, harm, fear, or injury, while employing their experience and training to recognize a critical piece of information.
In fact, there have been incidents in which Public Safety Telecommunicators, recognizing the sound of a racked shotgun, have prevented serious harm or death of law enforcement officers who would have otherwise walked into a trap.
This work comes with an extreme emotional and physical impact that is compounded by long hours and the around-the-clock nature of the job.
Indeed, research has suggested that Public Safety Telecommunicators are exposed to trauma that may lead to the development of posttraumatic stress disorder.
Recognizing the risks associated with exposure to traumatic events, some agencies provide Critical Incident Stress Debriefing (CISD) teams to lessen the psychological impact and accelerate recovery for Public Safety Telecommunicators and first responders, alike.
Occupations in the Standard Occupational Classification are classified based on work performed and, in some cases, on the skills, education, or training needed to perform the work.
Classifying public safety telecommunicators as Protective Service Occupations would correct an inaccurate representation in the Standard Occupational Classification, recognize these professionals for the lifesaving work they perform, and better align the Standard Occupational Classification with related classification systems.
The Director of the Office of Management and Budget shall not later than 30 days after the date of the enactment of this Act, categorize public safety telecommunicators as a protective service occupation under the Standard Occupational Classification System.