Social Security Customer Service Act
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Progress
Where this bill stands in the legislative process.
- Introduced
- Passed House
- Passed Senate
- To President
- Became Law
Overview
This bill, the Social Security Customer Service Act, mandates that the Social Security Administration (SSA) increase its number of full-time employees. Specifically, within six months of enactment, the Commissioner of Social Security must ensure the SSA has at least the same number of employees as it had on January 19, 2025. The bill prioritizes hiring for roles directly serving beneficiaries, such as field offices, call centers, and payment processing, while also allocating a portion of hires for managerial and administrative support.
Key provisions
- The Commissioner of Social Security must ensure the SSA has at least the same number of full-time employees as of January 19, 2025.
- 75% of new hires must be in roles directly serving beneficiaries.
- Prioritized hiring roles include field offices, call centers, program service centers, payment processing, regional field offices, and disability benefits claims processing.
- 25% of new hires must be in managerial or administrative support roles.
Who is affected
- Social Security Administration (SSA)
- Social Security beneficiaries
- Employees of the Social Security Administration
Notable changes
- The bill establishes a specific staffing target for the SSA.
- It directs the SSA to prioritize hiring for roles directly impacting beneficiary service.
Bill text
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Sponsors
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4 on record
Primary sponsor
Cosponsors
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