REP VA Act
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Progress
Where this bill stands in the legislative process.
- Introduced
- Passed Senate
- Passed House
- To President
- Became Law
Overview
This bill, the Representing VA with Accuracy Act, aims to improve communication between the Department of Veterans Affairs (VA) and veterans. Specifically, it requires the VA to use a consistent, easily recognizable phone number and caller identification for calls related to services or benefits. The bill also mandates that the Veterans Health Administration establish at least one call center in each of the United States’ time zones to handle appointment and referral concerns.
Key provisions
- The VA must use a single, well-known phone number for calls to veterans.
- Caller identification must clearly indicate the call is from or on behalf of the VA.
- The VA must establish a call center in each U.S. time zone.
- The Veterans Health Administration must have call centers in Eastern, Central, Mountain, Pacific, Alaska, and Hawaii time zones.
Who is affected
- Veterans
- Department of Veterans Affairs (VA)
- Veterans Health Administration
Notable changes
- Requires standardized caller identification for VA calls.
- Mandates call center coverage across all U.S. time zones.
Bill text
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Sponsors
Official sponsors from legislative records.
2 on record
Primary sponsor
Cosponsor
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