Requires business using text-based chat to offer transcription of chat to consumer.
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Progress
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- Introduced
- Passed General Assembly
- Passed Senate
- To Governor
- Became Law
Overview
This bill requires businesses that use text-based chat to offer customers the option to receive a transcript of their conversations. Businesses must clearly inform customers about this option. Violations of the law could result in a civil penalty of $500 for a first offense and $1,000 for subsequent offenses. The law aims to improve accessibility and provide a record of customer interactions.
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