Requires MVC to operate call center to assist with online transactions.
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Progress
Where this bill stands in the legislative process.
- Introduced
- Passed General Assembly
- Passed Senate
- To Governor
- Became Law
Overview
This bill requires the New Jersey Motor Vehicle Commission (MVC) to establish and operate a call center to provide assistance to residents navigating the MVC’s online services and processing transactions. The call center must be available during weekdays and offer support in both English and Spanish. To potentially reduce staffing needs, the MVC can also provide online tutorials and recorded help messages, and they are required to track and report on call center performance metrics.
Bill text
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Document of record
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Sponsors
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8 on record
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