A 3183
Requires transportation network company to provide live customer service representative and certain notification to riders.
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- Passed General Assembly
- Passed Senate
- To Governor
- Became Law
Bill overview
This bill requires transportation network companies (TNCs), like Uber and Lyft, to provide riders with live customer service representatives and specific notifications. Riders will receive alerts when their account information changes, such as a password or phone number update, or if their ride patterns are unusual. TNCs must also submit an annual plan to the New Jersey Motor Vehicle Commission outlining how they will meet these notification requirements. The bill also amends existing regulations to ensure TNCs obtain necessary permits and comply with other state standards.
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