A 4771
Creates "Unemployment Intake Accountability Pilot Program."
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- Passed General Assembly
- Passed Senate
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- Became Law
Bill overview
This bill creates a three-year pilot program within the New Jersey Department of Labor and Workforce Development to assess the effectiveness of recording customer service intake calls to the Division of Unemployment Insurance. The program will involve analyzing a sample of these calls to determine how quickly issues are resolved, the time it takes from intake to resolution, and any connection between resolution time and the benefits received. The results will be compiled into an annual report for the Governor and the Legislature.
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