AB 456

This bill aims to improve how public utilities in Nevada communicate with customers, particularly those with limited English proficiency or disabilities. It requires utilities to provide notices in English and at least three commonly spoken languages in Nevada, and it mandates the Public Utilities Commission to create regulations ensuring accessible communication. The bill also restricts utilities from terminating service due to nonpayment under certain circumstances, including small outstanding balances, timely payments, or when payment offices are closed, and prohibits terminating electricity service during summer months. Finally, it strengthens protections for customers who are elderly or have disabilities by allowing them to designate a third party to receive termination notices.