S 3197
Requires transportation network company to provide live customer service representative and certain notification to riders.
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- Passed Senate
- Passed General Assembly
- To Governor
- Became Law
Bill overview
This bill requires transportation network companies (TNCs) like Uber and Lyft to provide riders with live customer service representatives and specific notifications. Riders will receive alerts when their account information changes, such as a password or email update, or when their ride patterns deviate significantly from their usual behavior. The bill also mandates annual reporting to the New Jersey Motor Vehicle Commission on how TNCs will comply with these notification requirements, and updates permit requirements for TNCs operating in the state.
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