Requires MVC to operate call center to assist with online transactions.
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Progress
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- Introduced
- Passed Senate
- Passed General Assembly
- To Governor
- Became Law
Overview
This bill requires the New Jersey Motor Vehicle Commission (MVC) to establish and operate a call center to assist residents with navigating the MVC’s online services and completing online transactions. The call center must be available during weekdays and offer support in both English and Spanish. To potentially reduce staffing needs, the MVC can also provide online tutorials and recorded help messages, and is required to report on call center performance metrics quarterly.
Bill text
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Primary sponsor
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