HB 2848
Requiring non-publicly owned utilities to notify customers by text correspondence that they have turned off their service and an estimated time of when it will be turned back on.
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Sign in to take action- Introduced
- Passed House of Delegates
- Passed Senate
- To Governor
- Became Law
Bill overview
This bill requires West Virginia’s non-publicly owned utility companies to notify customers via text message when their service is interrupted due to an outage. The text notification must include confirmation that service is down, an estimated time of restoration in 30-minute increments, and the geographic areas affected by the outage. This aims to improve customer communication during power outages.
Key provisions
- Utility companies must send text notifications to customers during outages.
- Notifications must confirm service interruption.
- Notifications must provide an estimated restoration time in 30-minute increments.
- Notifications must identify the affected geographic areas.
Who is affected
- Customers of non-publicly owned utilities in West Virginia
- Non-publicly owned utility companies in West Virginia
Notable changes
- Establishes a requirement for text notifications during utility outages.
- Specifies the information that must be included in the text notifications.
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