HB 2851
Automatic renewal and continuous service offers
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Sign in to take action- Introduced
- Passed House of Delegates
- Passed Senate
- To Governor
- Became Law
Bill overview
This bill requires businesses in West Virginia to obtain explicit, affirmative consent from consumers before automatically renewing or offering continuous service subscriptions. It mandates clear disclosures about renewal terms, cancellation policies, and recurring charges, ensuring consumers understand their obligations. The bill also establishes requirements for notifying consumers about changes to terms or fees and provides a mechanism for consumers to easily cancel these agreements.
Key provisions
- Businesses must obtain express affirmative consent before automatically renewing or offering continuous service.
- Clear and conspicuous disclosures are required regarding renewal terms, cancellation policies, and recurring charges.
- Consumers must be notified of material changes to terms or fees at least 7-30 days in advance.
- Annual reminders must be sent to consumers about their automatic renewal or continuous service agreements.
- A toll-free number or other accessible method must be provided for consumers to cancel their subscriptions.
Who is affected
- Consumers
- Businesses offering subscriptions or continuous services
- Service providers (e.g., internet, cable, streaming)
Notable changes
- Requires explicit consent for automatic renewals, moving away from implied consent.
- Mandates detailed disclosures about renewal terms and cancellation policies.
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