Improving IRS Customer Service Act
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Progress
Where this bill stands in the legislative process.
- Introduced
- Passed Senate
- Passed House
- To President
- Became Law
Overview
The Improving IRS Customer Service Act aims to improve taxpayer experiences by enhancing IRS communication and service delivery. It mandates the creation of a real-time dashboard displaying wait times and call information, expands electronic access to tax information, and introduces callback technology. The bill also focuses on identifying taxpayers facing economic hardship and increasing transparency through performance statistics publication.
Key provisions
- Establishes a real-time dashboard on the IRS website displaying call wait times and system usage.
- Requires the IRS to detect and screen out automated calls.
- Provides detailed monthly summaries of call data for each phone number extension.
- Expands electronic access to tax returns and refund information via a website and mobile app.
- Introduces a callback option for taxpayers within 5 minutes of initial contact (by 2028).
- Creates a program to identify taxpayers facing economic hardship and inform them of alternative collection options.
- Requires the National Taxpayer Advocate to publish monthly performance statistics on the IRS website.
- Mandates the IRS to provide information regarding delays in processing tax returns.
Who is affected
- Taxpayers
- The Internal Revenue Service (IRS)
- The Department of the Treasury
- Tax Return Preparers
- Qualified Reporting Agents
Bill text
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