S 4302

The Improving IRS Customer Service Act aims to enhance taxpayer experiences by increasing transparency and accessibility within the Internal Revenue Service. Specifically, it mandates the creation of a real-time dashboard displaying wait times and call volumes at IRS phone lines, as well as providing taxpayers with detailed information about the status of their tax returns and refunds. The bill also expands electronic access to tax information, introduces callback technology, and focuses on assisting taxpayers facing economic hardships. Finally, it requires the IRS to publish performance statistics to improve accountability and transparency.