S 2409
United States Call Center Worker and Consumer Protection Act of 2021
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- Passed Senate
- Passed House
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- Became Law
Bill overview
The United States Call Center Worker and Consumer Protection Act of 2021 aims to protect American call center workers and consumers by restricting businesses from relocating customer service operations overseas. The bill requires companies to notify the Department of Labor before moving call centers, makes them ineligible for certain federal benefits, and mandates that call center work under federal contracts be performed in the United States. It also requires call center employees to disclose their physical location during communications, with some exceptions.
Sponsors
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Primary sponsor
Robert P., Jr. Casey
Cosponsors
Benjamin L. Cardin
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