118th Congress (2023-2024)

HR 6656

Stuck On Hold Act

Passed Origin Chamber

Jurisdiction

US Congress

Session

118th Congress (2023-2024)

Official source

Chamber

House

Session

118th Congress (2023-2024)

Jurisdiction

US Congress

Bill overview

The Stuck On Hold Act requires the Department of Veterans Affairs and the Social Security Administration to improve their customer service phone lines. Specifically, the bill mandates that these agencies implement automated systems that provide callers with estimated wait times and offer callbacks if wait times exceed 15 minutes. Additionally, the agencies must issue guidance to aim for an average wait time of no more than 15 minutes for all callers. This legislation seeks to reduce frustration and improve access to services for veterans and Social Security recipients.

Positions across the country

No public positions recorded for this legislation.

Arguments in favor

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Arguments opposed

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Legislative history

2023-12-07House

Referred to the Committee on Ways and Means, and in addition to the Committee on Veterans' Affairs, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.

2023-12-07House

2023-12-07

Introduced in House

2023-12-07

Introduced in House

Passage without roll call

The official record shows passage by unanimous consent or voice vote where no roll call was taken. No member-level tally is available for these steps, and the district map does not apply.

9/25/2024HouseVoice vote
On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)
No roll-call vote on record for this action.
9/25/2024Voice vote
Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)
No roll-call vote on record for this action.

Floor votes and chamber actions

Recorded roll calls list how each member voted. Unanimous consent or voice vote appears in the official action history without a roll call; no member-level tally is available for those steps.

Passage without roll call

9/25/2024HouseVoice vote
On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)
No roll-call vote on record for this action.
9/25/2024Voice vote
Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)
No roll-call vote on record for this action.

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HR 6656

Bill overview

Sponsors

Primary sponsor

Cosponsors

Positions across the country

Arguments in favor

Arguments opposed

Passage without roll call

Floor votes and chamber actions

Passage without roll call

Bill text

Positions across the country

Passage without roll call

Floor votes and chamber actions

Passage without roll call