Reforms certain MVC procedures.
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Progress
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- Introduced
- Passed General Assembly
- Passed Senate
- To Governor
- Became Law
Overview
This bill reforms procedures at the New Jersey Motor Vehicle Commission (MVC) to improve access to services. It mandates the deployment of at least one mobile customer service unit in each congressional district, prioritizing areas with limited access to MVC locations. The bill also requires data collection and publication on mobile unit performance, establishes a mandatory annual customer service training program for employees, and creates customer feedback mechanisms. Finally, it directs a performance audit of the mobile units by the State Auditor.
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