HB 4045
Allow customers to make changes to their accounts by phone or mail.
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- Passed House of Delegates
- Passed Senate
- To Governor
- Became Law
Bill overview
This bill, known as "The Rossi Act," would require companies in West Virginia that offer goods, services, or utilities to allow customers to make changes to their online or electronic accounts via phone or mail. It mandates that these changes be made with proper identity verification. The bill aims to give customers more flexibility in managing their accounts and provides a mechanism for enforcement if companies fail to comply.
Key provisions
- Entities providing goods, services, or utilities must allow account changes via phone or mail.
- Changes must be made to electronic or online accounts.
- Identity verification is required for phone or mail changes.
- The bill creates a new article in the West Virginia Code.
- Failure to comply is a violation of the West Virginia Consumer Credit and Protection Act.
Who is affected
- Customers of goods, services, and utilities in West Virginia
- Businesses providing goods, services, or utilities in West Virginia
- Utility companies
- Service providers
- Companies offering goods
Notable changes
- Expands the methods for account changes beyond online portals.
- Requires identity verification for phone and mail changes.
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