SB 1032
Clarifying Office of Broadband coordinate with Consumer Protection Division on certain consumer complaints
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- Passed Senate
- Passed House of Delegates
- To Governor
- Became Law
Bill overview
This bill clarifies the role of West Virginia’s Office of Broadband by requiring it to coordinate with the Consumer Protection Division of the Attorney General’s Office regarding consumer complaints about broadband service. Specifically, the Office of Broadband will report certain consumer complaints to the Federal Communications Commission and ensure broadband service meets standards for reliability and fairness. The bill also outlines consumer protections related to service interruptions, discriminatory practices, and billing issues.
Key provisions
- The Office of Broadband will coordinate with the Consumer Protection Division on consumer broadband complaints.
- The Office of Broadband will report consumer complaints to the Federal Communications Commission.
- The bill establishes consumer protections regarding service interruptions, discriminatory practices, and billing issues.
- Broadband operators must provide 30 days’ written notice of rate changes.
- Broadband operators cannot deny service or discriminate against subscribers based on protected characteristics.
- The Office of Broadband can investigate and address complaints about the adequacy and reliability of broadband service.
- The Office of Broadband can seek non-state funding and grants to support its initiatives.
- The Office of Broadband can establish programs for pipeline and railroad rights-of-way donations and easement programs.
Who is affected
- West Virginia residents and businesses who utilize broadband services
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