Requires BPU to survey public utility customers every five years.
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Progress
Where this bill stands in the legislative process.
- Introduced
- Passed General Assembly
- Passed Senate
- To Governor
- Became Law
Overview
This bill requires the New Jersey Board of Public Utilities (BPU) to conduct a comprehensive survey of customers of public utilities, such as electricity, gas, and water companies, every five years. The purpose of these surveys is to gather data on customer satisfaction, service quality, and potential issues with utility providers. The BPU will use this information to improve regulation and ensure fair and reliable service for consumers. The surveys will cover a range of topics related to utility service.
Key provisions
- The BPU must conduct customer surveys every five years.
- Surveys will cover customer satisfaction with utility services.
- Surveys will assess the quality of utility service.
- The BPU will collect data on customer complaints and issues.
- Survey results will be made publicly available.
Who is affected
- New Jersey Public Utility Customers
- New Jersey Board of Public Utilities (BPU)
- Electricity Providers
- Gas Providers
- Water Providers
Notable changes
- Currently, there is no mandated regular survey of utility customers by the BPU.
Bill text
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Sponsors
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1 on record
Primary sponsor
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